Return & Refund Policy

Last updated: August 2026

1. Digital Products

Process In offers digital products including, but not limited to:

• eBooks
• Software
• Source Code
• Plugins
• Themes
• Templates
• Licenses
• AI Prompts
• Digital Downloads
• Other downloadable digital content

All products are delivered electronically.

No physical items are shipped.

2. No Returns

Due to the nature of digital products, all sales are considered final once the product has been delivered or access has been granted.

Digital products cannot be returned because they cannot be physically returned after download or access.

3. No Refunds

Once any of the following has occurred:

• the download link has been generated;
• the product has been downloaded;
• a license key has been issued;
• access to the purchased content has been activated;
• the customer has accessed the purchased files;

the purchase becomes non-refundable.

By completing the purchase, the customer acknowledges and agrees that the right to request a refund is waived after digital delivery.

4. Exceptions

Refunds may be considered only in exceptional circumstances, including:

• duplicate payments;
• accidental multiple charges;
• technical issues that permanently prevent product delivery and cannot be resolved by our support team;
• incorrect billing caused by our system.

Refund requests are evaluated individually.

5. Non-Refundable Situations

Refunds will not be issued for:

• change of mind;
• accidental purchase;
• lack of technical knowledge;
• incompatibility with third-party software not listed in the product description;
• failure to read the product description before purchase;
• failure to use the product correctly;
• dissatisfaction after downloading the product;
• purchasing the wrong product.

6. Product Compatibility

Customers are responsible for ensuring that their hosting environment, operating system, software version and technical requirements meet the specifications described on each product page before purchasing.

7. Chargebacks

Customers agree to contact our support team before initiating any chargeback or payment dispute.

Fraudulent chargebacks may result in:

• suspension of customer accounts;
• revocation of licenses;
• permanent access restrictions;
• legal action where applicable.

8. Contact Us

If you believe your purchase qualifies for an exception, please contact us before initiating any payment dispute.

Email:

support@processin.mk

Customer Acknowledgement

By completing a purchase on Process In, you acknowledge that:

• you are purchasing a digital product;
• delivery is immediate after payment;
• you expressly request immediate access to the digital content;
• once access is granted, your right to cancel or request a refund may no longer apply where permitted by applicable law;
• you have read and accepted this Return & Refund Policy.